Privacy Policy

1. Introduction

Media Grind is a performance media buying agency committed to protecting the privacy of our website visitors, prospective clients, and existing clients. By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Submit a contact form or request an audit or consultation
• Enter into a service agreement with Media Grind
• Subscribe to our newsletter or marketing communications
• Communicate with us by email, phone, or other channels
• Provide access to advertising accounts for campaign management

This may include your name, company name, business email, phone number, website URL, job title, billing information, and other details you choose to share.

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and screen resolution
• Clickstream data and interaction patterns

2.3 Information From Third Parties

In managing advertising campaigns on your behalf, we may access data from platforms including Meta Ads Manager, Google Ads, The Trade Desk, and others. This data is used solely to manage and optimize campaign performance as authorized by you.

3. How We Use Your Information

We use collected information to:

• Provide and manage our media buying and advertising services
• Communicate regarding your account, campaigns, and performance reports
• Respond to inquiries, requests, or customer support needs
• Send marketing communications and service updates (with your consent)
• Process payments and maintain accurate billing records
• Improve our website, services, and internal processes
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address fraud or security issues

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted vendors who assist in service delivery are contractually obligated to protect your data and may only use it for specified purposes.
• Advertising Platforms: We share necessary data with platforms such as Meta, Google, and TikTok as required to execute your media strategy, as authorized by you.
• Legal Compliance: We may disclose information as required by law, court order, or governmental authority.
• Business Transfers: If Media Grind is involved in a merger or acquisition, we will notify you before your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and understand user behavior.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to serve relevant advertising and track campaign effectiveness.
• Preference Cookies: Remember your settings and preferences across visits.

You can control cookie settings through your browser. Disabling certain cookies may impact your experience on our website.

6. Data Retention

We retain personal information only as long as necessary:

• Client account and campaign data: duration of engagement plus up to five (5) years for legal and audit purposes.
• Website analytics data: up to twenty-six (26) months.
• Marketing contact data: until you unsubscribe or request deletion.

When data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal exceptions.
• Restrict Processing: Request that we limit how we use your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Object: Object to our use of your data for direct marketing or other purposes.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at hello@mediagrindads.com. We will respond within thirty (30) days.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (TLS/SSL), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law.

9. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under eighteen (18) years of age. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, please contact us immediately and we will delete it promptly.

10. Third-Party Links and Integrations

Our website may contain links to third-party websites, platforms, and tools. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before interacting with those sites.

11. Additional Rights for California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, opt out of the sale of your personal information, and non-discrimination for exercising your rights.

Media Grind does not sell personal information. To submit a CCPA request, contact us at hello@mediagrindads.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last Updated" date at the top of this page and communicated where appropriate. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us